Sourcing from China, without the risk.

Simple and transparent. Your first order runs as a flat-fee Pilot Order — £295 covering supplier vetting, negotiation and a full pre-shipment inspection. After that, ongoing clients pay a clear 5–8% commission on order value. You always see the factory price and our fee separately, so you know exactly what you're paying for — and if an order we've inspected arrives defective, our fee for that order is refunded.

Then you pay the £350 monthly minimum, and it's credited against your commission the moment you do order — you never pay twice for the same month. That minimum holds your capacity and covers the work that happens between orders: keeping your supplier relationships warm, watching price movements, and planning production around Chinese New Year. And if you genuinely only import once or twice a year, we'll tell you straight that a monthly arrangement isn't right for you — stay on per-order pilots instead.

No. There's no minimum term and no exit fee — 30 days' notice either side, whenever you want. Your supplier relationships stay yours if you leave; we don't hold them hostage. The only thing we ask is that you tell us why, because that's how we get better.

Standard terms in China are a 30% deposit to start production and 70% balance before shipment — and that split is your biggest protection. (We break the full cost stack down in our guide to what importing from China really costs.) We never let clients pay 100% upfront, and the 70% balance is only released after your order passes its pre-shipment inspection. You pay the factory price and our fee separately, so you always see exactly where your money goes.

MOQs are set by each factory and vary by product — typically 500–1,000 units for custom goods, less for stock items. Because we source on the ground (including domestic channels like 1688 that foreign buyers can't easily use), we can often find smaller first runs or negotiate a trial-order MOQ. Tell us your target quantity and we'll be honest about what's realistic.

We check the business licence (yingye zhizhao) to confirm the company is registered as a manufacturer, not a trader (our guide to verifying a Chinese supplier walks through exactly how); verify export capability and certifications; review production history for your product type; and order samples before you commit. For larger orders we audit on site — most Pearl River Delta factories are within an hour of us. You get real factories with a track record, not a name off a directory.

Every order gets a pre-shipment inspection to AQL 2.5 — the international sampling standard — checked against your signed-off golden sample: workmanship, function, packaging, labelling and carton drop-test. Larger runs also get in-line checks during production, when problems are still cheap to fix. You receive photos, video and a written report, and the shipment doesn't move until you approve it.

Express courier 3–5 days, air freight 5–8, rail around 20, sea 30–40 to the UK — quoted side by side, including full DDP where we handle customs and deliver to your door. Two timing realities we'll always flag: factories shut for 2–4 weeks around Chinese New Year (late Jan–Feb), and sea freight rates spike before it — we plan your orders around both so you're never caught out of stock.

You're not on your own with a factory that's gone quiet. Because we're on the ground and inspect before you pay the balance, most problems are caught early. If something slips through, we deal directly with the factory to arrange rework, replacement or a refund on your behalf. And our guarantee is simple: if an order we've inspected arrives defective, our service fee for that order is refunded.